Terms and Conditions
TERMS AND CONDITIONS
In these terms and conditions, "us", "we" or "our" means CARLIE DOLE. It is important to us that you understand these terms and conditions which relate to your use of www.mummagotskills.com.au. If you have any questions, please contact us via the Contact Us page.
2. Service and features
a) We will charge you service fees based on percentage of your total cart and we reserve the right to change these fees from time to time without notification to you. We will charge you the item price as shown on the website which includes GST but not delivery. Delivery will be extra and the cost will be provided to you before you make your purchase.
b) We will provide you with a quote for the products you request and this quote will include our service fees. The quote will remain valid for a period of 10 days from the date the quote is issued to you.
c) All purchases and postage costs are to be paid for by you prior to the products being shipped.
d) You are not required to insure any products as we will be responsible for any damage to them in transit.
e) We will maintain relevant insurances for any professional advice-related work and ensure all services are of a professional standard and performed in accordance with the instructions you provide which must be clear, accurate and complete.
f) To the extent permitted by the Australian Consumer Laws and any other relevant law, we do not warrant that the products or services will be fit for purpose or of a particular merchantable quality.
g) We do not facilitate refunds for change of mind so please choose carefully.
j) In the event of unusual activity, we reserve the right to temporarily or permanently suspend your account and contact you, or any other relevant third party to report such unusual activity.
k) While we use reasonable endeavours to ensure that the Site &/or App are available 24 hours a day, we do not make any representations or warranties that your access will be uninterrupted or error free. Access to the Site &/or App may be suspended temporarily without notice in the case of system failure, maintenance or repair or any reason beyond our control.
l) We reserve the right to change or discontinue any service or feature of the Site &/or App in whole or in part any time.
m) Should you choose to transfer funds to an account nominated by us, please ensure that you call us to confirm the account details provided to you if you are transferring an amount over $500 to as to minimize any incidents of hacking or fraud.
n) If the products are faulty or not performing to the standard described on the website, you agree to contact us so that we may investigate and hopefully fix the situation.
a) We do not facilitate refunds for change of mind, change of your financial situation or circumstances, so please choose carefully.
b) To the extent permitted by the Australian Consumer Laws and any other relevant law, we do not warrant that the products or services will be fit for purpose or of a particular merchantable quality.
c) Where the item you have purchased is faulty or significantly different to the item pictured on the website, please contact us to discuss the situation so that we can reach a suitable outcome in compliance with the Australian Consumer Laws.
d) Where you have chosen a product which is the wrong size, or a different size to what you ordered, provided the item is in merchantable condition complete with tags attached, and wrapping intact, no marks or damage, we will use best endeavours to provide you with an exchange for the correct size. This excludes items such as swimwear, underwear and other items due to hygiene reasons. If you chose the wrong size, you will be responsible for postage to return the new item to you once we receive the returned item in merchantable condition. If you chose the correct size but we packaged the incorrect size, we will cover the cost of postage of the correct size to you once we receive the returned item in merchantable condition.
e) In the event we sell perishable products with a short shelf life (of less than a month) now or in the future, subject to the consumer law, we do not offer an exchange unless the product was expired or within 2 days of expiry upon receipt by you and the limited shelf life was not advised to you upon purchase.
4. Subscriptions & Payment Plans
a) Where we offer you a subscription now or in the future, you must ensure you have the financial means to meet the payments due under the subscription.
b) You may terminate your subscription by cancelling the subscription in your profile at least 5 business days prior to the renewal of the subscription billing period.
c) Where we offer you a payment plan now or in the future, although the payments will be deducted monthly, you will be liable for full payment of the original purchase price plus any fees and interest agreed when entering into the payment plan.
d) For both subscriptions and payment plans, we reserve the right to charge dishonour fees and administration costs incurred where your payment cannot be processed, and interest at the default rate for commercial contracts as notified by the relevant State Law Society on overdue payments where you have a payment plan.
5. Use of the Site &/or App and prohibited activities
a) You agree not to use the Site &/or App (or contact any other member of our Site &/or App) to:
i)defame, abuse, harass, stalk, threaten or otherwise offend others;
ii) engage in or promote any surveys, contests, pyramid schemes, chain letters, unsolicited e-mailing or spamming;
iii) impersonate or create a profile for any person or entity;
iv) promote, or provide information about, illegal activities or conduct;
v) promote racism, bigotry, hatred, harassment or any kind of harm against any group or individual;
vi) exploit any person under the age of 18, or to solicit information from anyone under 18; or
vii) solicit money, passwords or personal information from any person.
b) You also agree not to
i) use any robot, spider, or other device or process to retrieve, index, or in any way reproduce or circumvent the navigational structure or presentation of the Site &/or App;
ii) "frame" or "mirror" any part of the Site &/or App without our prior written authorization;
iii) use code or other devices containing any reference to the Site &/or App to direct other persons to any other web page;
iv) except and only to the extent permitted by law, modify, adapt, sublicense, translate, sell, reverse engineer, decipher, decompile or otherwise disassemble any portion of the Site &/or App or cause any other person to do so.
c) The Site &/or App are for the personal use of individual members only. Businesses, groups, organizations and companies are prohibited from registering as members. The Site &/or App must not be used for commercial endeavours, including advertising, selling or hiring products or services, collecting names and/or email addresses or sending unsolicited emails. Unauthorised framing / linking to the Site &/or App is prohibited.
d) We have no obligation to monitor any member's use of our Site &/or App, however, we reserve the right at all times to monitor, retain and disclose any information as necessary to satisfy any applicable law, legal requirement, police investigation or governmental request.
6. Online Payment
a) We may provide a third-party payment facility service provider for you to pay for any services from us and you agree to operate in accordance with the terms of that payment gateway or facility.
b) We will not store any of your financial data such as passwords or credit card numbers on our website or in our systems – if you provide such details to the third party payment facility service provider, they will be wholly responsible for appropriate storage of your data and you hold us harmless for any loss or damage you may suffer as a direct result of your use of that gateway or facility.
c) We will use best endeavours to provide a third-party payment facility that is reasonably priced, secure and easy to use however we cannot warrant their services and we reserve the right to change the third-party payment facility service provider at any time with no notice to you.
d) If you have an issue with the third-party payment facility, please make contact with us and we will assist where possible to have it resolved.
7. Intellectual property
a) We own and retain all proprietary rights in and relating to the Site &/or App. Proprietary rights in and relating to the Site &/or App must not be used in any way without our prior written consent.
b) You warrant that any Content that you post or transmit on the Site &/or App, or otherwise transmit to any other member of our Site &/or App by any other means, will not infringe the intellectual property rights of any third party.
d) No person may use, reproduce, publish, store, modify or transmit, in any form or by any means, in whole or part, any Content posted or transmitted on our Site &/or App, or otherwise transmitted to any member of our Site &/or App, other than their own Content, without the express written permission of the relevant owner.
e) If you believe that any Content has been posted or transmitted on the Site &/or App, or otherwise transmitted to any member of our Site &/or App by any other means, in violation of your rights, please send us an email via the Contact Us page.
8. External activities
a) From time to time, we may promote, advertise, or sponsor functions, events, offers, products, services, competitions or other activities that may be conducted offline and may be conducted by third parties (External Activities).
b) External Activities may be subject to separate terms and conditions.
c) You acknowledge that you participate in any External Activities entirely at your own risk.
d) In relation to External Activities conducted by any third party (even if such third party has been contracted by us or we are associated with such activity), we do not accept any liability for any loss, damage, cost or expense that you suffer or incur as a result of or in connection with your participation in such External Activities.
9. Third party websites and advertising
a)From time to time, the Site &/or App may feature or display hyperlinks and pointers to websites operated by third parties. Such websites do not form part of the Site &/or App and are not under our control. We do not accept any responsibility for the contents of any such hyperlink or linked website. If you link to any third party websites you leave the Site &/or App entirely at your own risk.
b) From time to time, the Site &/or App may also feature or display third party advertising. By featuring or displaying such advertising, we do not in any way represent that we recommend or endorse the relevant advertiser, its products or services.
10. Limitation of liability and indemnity
a) You acknowledge that you use the Site &/or App at your own risk.
b) You acknowledge that we are not responsible for, and accept no liability in relation to, your use of and conduct in connection with the Site &/or App, or any other members' or third party suppliers’ use of or conduct in connection with the Site &/or App, in any circumstance.
e) To the extent that our liability cannot be excluded by law, our maximum liability to you will be limited to the total amount paid by you (if any) for any chargeable service or feature on the Site &/or App purchased by you during the term of your membership.
f) In no circumstances will we be liable for any indirect, punitive or consequential loss or damages; loss of income, profits, goodwill, data, contracts, use of money; or loss or damages arising from or in any way connected to business interruption of any type, whether in tort, contract or otherwise.